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What can I do if the quality of print didn’t fulfil my expectations?

It is very important for us to make sure that each of our clients is satisfied with our work. We print the best quality products at low prices and with short turnarounds, however if our product doesn’t satisfy you please contact us directly or by filling in the contact form.

Please note that obvious defects must be reported within a week from receipt of goods.

When will I receive an invoice?

The invoice will be send to you via email once your order has been submitted. If you’d like to look up your old orders and invoices log into your account on our website.

Is it possible to cancel my order?

At Ozous we guarantee top quality print with short turnarounds. The moment you submit your artwork, the files are sent in to preflight and placed on to plating, where the printing process begins. This is why the placed orders cannot be cancelled and the sales are final. If you have not uploaded the files you can cancel the order – be sure you call us and talk to one of our professional print staff as we do not accept e-mails for changing or cancelling orders.

I can’t find the product I’d like to order on your page.

If you can’t find the product you would like to order, fill in our contact form with the details of your project or call us and talk to one of our professional print staff. We will get back to you with a quote for your custom order within 72 hours. We offer custom folding, die cut’s, PMS colors and much more.